At CHNBZTECH, we stand behind the reliability and performance of every steelmaking system we deliver. Our warranty policy reflects our commitment to long-term customer satisfaction, ensuring that each furnace and auxiliary system operates safely and efficiently throughout its service life. From installation to ongoing operation, we provide clear coverage terms, professional technical support, and timely response mechanisms.
Steelmaking furnaces, including but not limited to Electric Arc Furnace (EAF), Ladle Furnace (LF), Vacuum Degassing/Out-of-Vessel Degassing (VD/VOD), Argon Oxygen Decarburization (AOD), Submerged Arc Furnace (SAF), and similar systems.
Auxiliary equipment and control systems are integrated with the furnaces.
Spare parts provided by the company.
Installation and commissioning services are provided only when they are explicitly included in the contract terms.
The standard warranty period applies from the date of commissioning, unless otherwise agreed in the contract.
The warranty period may be extended based on specific contractual agreements or options.
Repair or replacement of faulty components, depending on the issue type.
Availability of remote technical support for troubleshooting and guidance.
On-site engineer support, including terms and conditions for cost responsibility during warranty coverage.
Provision of spare parts for repair or replacement during the warranty period.
Wear parts are subject to normal wear and tear.
Damage resulting from improper operation, misuse, or lack of proper maintenance.
Any modifications made to the equipment without prior authorization from the manufacturer.
Issues arising from force majeure events, such as natural disasters, strikes, or other uncontrollable circumstances.
Serial number of the equipment.
Commissioning report, along with photos, videos, or logs detailing the issue.
The claim should be submitted through the appropriate communication channels, such as email, WhatsApp, or via a designated service form.
The company will acknowledge the claim within a specified internal response time and provide a resolution timeline based on the issue's severity.
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